Frequently Asked Questions
Hot Poc
How does it work?
It is the transition from the liquid state to the solid state (crystallization) which releases heat during its transformation. Depending on the volume of the HotPoc, this varies between 30 and 60 minutes.Click here to learn more.
How do I use my HotPoc?
- Click on the metal disc to activate the heat
- Enjoy the heat for 15 to 60 minutes
- Boil 5 minutes or until the liquid becomes transparent again
- Reuse up to 100 times!
How do I properly activate my HotPoc the first time I use it?
Place your index fingers near the edge of the metal disc on the concave side, then place your thumbs in the center of the convex side and press firmly. You can lean it against your leg or knee for support. The goal is to flip the disc until you hear a small “click.” During the very first use, it is normal to have to click it several times before the heat is released.
What are the things NOT to do with my HotPoc?
- Do not put in the microwave;
- Do not cook in a pot without water;
- Do not heat the product before the water has reached a full boil;
- Do not use when damaged;
- Do not position near a sharp object;
- Keep away from children and animals;
- Do not eat;
- And the list goes on. Please use your common sense.
What can I do to prevent my HotPocs from piercing or triggering by themselves?
Keep your reusable hand warmers in a small protective container.
Do the different HotPoc designs (logo, surfer, snowboarder, ski, hiker, etc.) work the same way?
Yes! They are identical and work exactly the same. Only the design on the outside is different.
What dictates the duration of the heat (30 min vs 60 min) ?
We designed two different formats to suit your different activities and needs. Our standard-sized HotPoc lasts 30 minutes and the HotPoc XL is known to last for 60 minutes. Whichever format you choose, it will definitely save you from taking a break in the chalet to warm up. In other words, you can enjoy the outdoors, without sacrificing your comfort. Please note that we are constantly improving our product in order to prolong the duration of the heat.
What are the detailed measurements of the different HotPoc formats?
The standard HotPoc is approximately 8 x 9 cm, weighing in at 60 g. The format is therefore designed to fit into our mittens, our boots and our skates! Obviously, if your boots are very tight, it won’t fit.
When it comes to the HotPoc XL, it will not fit in your skates (unless you have inherited those from your big brother). It is 10 x 15 cm and weighs 230 g.
How hot can a HotPoc get? Can I burn myself with the HotPoc?
The temperature varies between 50 and 57 ° C. The product is therefore warm enough to provide the necessary comfort. It has very low risks associated with burns. The two places to avoid putting it directly on your skin are on your face and on your neck.
Please avoid placing the HotPoc on a baby, as its skin is much more sensitive.
When does it reach the end of its life cycle?
Our heating solutions can last for up to 100 uses. As you get closer to the end of the product’s life, you’ll notice it becomes harder to boil and return it to a liquid state. If, after boiling, you still see a few crystals, just let it boil a bit longer until the liquid becomes completely clear again (rather than relying strictly on the 5 minutes indicated). Once you reach the point where it truly cannot be returned to a liquid state despite extended boiling, it is time to replace it with a new HotPoc.
Can the HotPoc activate accidentally?
Since the process is triggered by a simple disturbance of the molecules, it can start by itself. For this reason, we strongly recommended to keep your HotPoc pouches in a small protective container.
For our extreme adventurers, we recommend the HotPoc+ with its new patented technology that prevents involuntary vibration triggering.
What are HotPoc made of?
The materials are very simple: flexible PVC filled with water and sodium.
Sustainability & Innovation
What are the company's sustainable and eco-friendly efforts?
HotPoc is committed to sourcing environmentally friendly materials, offsetting its carbon footprint and protecting the environment. We pledge to donate 1% of our annual income to organizations that share our mission and values.Click here to learn more.
How can we dispose of the product in an ecological way when it is finished?
When the HotPoc reaches the end of its life cycle, we highly recommend to cut open the pouch and empty the liquid in a sink. As the liquid of a combination of salt and water, it will not harm the environment. As for the plastic pouch, it will unfortunately have to be discarded. Please note, however, that we are working to improve this aspect and that it is part of our development priorities.
Is the technology used in HotPocs new?
HotPoc uses a technology that is used in other industries such as military and health. We simply adapted the product to use it outdoors. This allows us to reduce our ecological footprint in order to continue skiing for the years to come.
Delivery, Stores & Payment
How long will it take for me to receive my order?
Our team is committed to processing each order within 5 working days. Everything is then shipped by a carrier which takes between 1 and 3 days in Quebec and up to 7 days for the rest of the Canada.
Are HotPoc products available for purchase in retail stores?
You can purchase HotPocs from the following retailers.
Is it possible to pick up my order in person instead of having it delivered?
It is not possible to pick up your order directly from HotPoc. Your HotPocs can be purchased online (with delivery to your address) or from the retailers listed above.
What payment methods do you accept?
Online payments via Paypal or credit card are accepted.
Is there a warranty?
We guarantee customer satisfaction. If you are not satisfied with your purchase, simply return it to us within 14 days and we will exchange it or refund your money. Please note that the shipping costs for returning the item(s) are at the customer’s expense.
